Among the many expert speakers at the 17th Annual Call Center Week Conference and Expo scheduled to take place in Las Vegas at the end of this month will be Kirk Laughlin, founder of both Customer Experience Report and Nearshore Americas.
The event, slated to run for five days starting 27th June, hosts industry’s global experts in customer care, offering education and information for executives to make crucial decisions on call center strategies.
Laughlin, helped found Customer Experience Report in 2014, is regarded as one of the foremost thought-leaders on the expansion of cross-border trade and investment in business services exports in the Western Hemisphere.
He speaks regularly at conferences throughout the Americas and consults with corporate ‘buy-side’ executives and vendor organizations in developing and executing strategic objectives in the region, particularly Latin America.
At the event, Laughlin is a special guest speaker along with industry experts from global technology companies including Microsoft, Alorica and Salesforce.
In his speech, he is planning to reveal tips and guidelines on how customer care service providers and their clients can improve performance and outcomes in engagement programs.
As Latin America is well positioned to capitalize on the growing demand for this kind of global services, Laughlin will provide detailed insights into geographies in the nearshore that are well equipped for omnichannel delivery.
The event, owned and operated by IQPC, will focus on wide-ranging issues related to the call center industry, including workforce optimization, customer connections as well as data and analytics. Laughlin’s session is scheduled for Wednesday June 29th.