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Customer Experience Report is the first online news and analysis publication that directly examines the fast-moving evolution toward multichannel customer contact centers and the innovative technologies and rising geographies that these centers utilize. Through top-level industry insight, our team of editors and writers provide original analysis for business decision makers responsible for customer support, engagement and satisfaction, with budgetary control and authority to contract outsourced service. CER is published by Next Coast Media, owner and operator of Nearshore Americas.

Contact the CER team at: [email protected]