Author Archives: Sean Hawkins

Sean Hawkins

About Sean Hawkins

Sean is a Contact Center manager with over 15 years of experience. He has a terrific pulse on incorporating innovation into the contact center. He's implemented social, outsourcing partners, new technology, and new products in his award winning contact center, a past winner of the ICMI "Global Call Center of the Year" award. In addition, Sean tweets, writes and speaks about customer service, social media and leadership.