About Us

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Customer Experience Report is the first online news and analysis publication that examines the fast-moving evolution of multichannel customer contact centers and the innovative technologies and rising geographies that these centers utilize. Through top-level industry insight, our team of editors and writers provide original analysis and reporting for business decision makers responsible for customer support, engagement and satisfaction, with budgetary control and authority to contract outsourced service. CER is published by Next Coast Media, owner and operator of Nearshore Americas.

Our content is geared specifically toward senior-executives who seek a practical, industry specific understanding of engagement and support strategies through social media, text based services like chat, voice, email and video.